Pamplona City Council
Public Administration
Semantic search engine on web pages
The digitalization of municipal services is essential for improving the interaction between city councils and citizens, facilitating access to information and public services. By integrating advanced search technologies and virtual assistance, the way users access and find the information they need is transformed, making web navigation more intuitive and efficient.
This digital approach not only enhances the user experience but also promotes more agile and effective management of citizen inquiries. By prioritizing relevant content and providing precise answers through intelligent conversational assistants, a more satisfying and direct interaction is fostered.
These innovations are key to building more connected municipalities, where information and services are accessible to everyone, marking an important step towards inclusive and accessible digitalization, laying the foundation for more informed and participatory cities.
Challenge
To create a technological solution that improves user interaction on the city council’s website by implementing a conversational assistant system that effectively interprets the purpose behind searches. This system should move away from traditional exact word matching patterns, instead providing intuitive guidance that leads users directly to the content they seek, without confusion or irrelevant results.
Solution
At Foqum, we have developed an innovative solution specifically designed to transform the way users interact with the institutional website of the city council. Aimed at providing an advanced search tool that goes beyond simple keyword matching, focusing on understanding and addressing the real thematic and semantic needs of users. This solution is distinguished by its ability to discern and prioritize the context and intention behind each query, ensuring that users are efficiently and effortlessly directed to the content they are truly looking for.
The integration of this search functionality with an intelligent conversational assistant represents a qualitative leap in the web accessibility of the city council. By integrating AI solutions and natural language processing, our system not only improves search accuracy but also offers a smooth and organic user experience.
This approach ensures that interaction with the website is more natural, intuitive, and satisfying, aligning the digital capabilities of the city council with modern expectations of efficiency and personalization in information retrieval.
