Edge

Standardized work process task assignment and forecasting tool

Customer Edge
Sector Services
services Tabular data

The efficient management of distributed workforces is a complex optimization and synchronization task involving deadline management, estimates of time spent completing tasks, the importance of different actions, and the calculation of physical logistic routes.

Challenge

The mission of the Swiss company Edge is to conduct technical and commercial visits to distributed points of sale where its products are present. This involves the efficient scheduling of routes and visits to guarantee the proper service to the entire network and the maximization of new sales opportunities.

The optimization tool must give the workforce as much flexibility as possible when faced with the difficulty of manually coordinating and reporting a centralized strategy of visits to so many agents and important points worldwide.

Solution

The task assignment tool tailored to Edge’s requirements covers the following key aspects:

Importance and likelihood of positive impact from agent visits.
Distance between important points and possible visit times.
Mandatory deadlines for providing a daily, traceable and centralized agenda to each agent in order to guarantee the proper implementation of a service strategy.

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