SMEs face the challenge of replacing manual operations and administration tasks with information systems that can be scaled up or down, releasing staff time through comprehensive knowledge of the company’s operations and facilitating retrieval of information for analysis and accounting.
However, the absence of specialist technological tools and friction when tackling changes in processes and systems indefinitely postpone decision-making in this field.FOQUM’s Discovery report recommended a project route map aimed at sizing the use and development of technology tools with the focus on optimizing the daily processes of companies and leveraging the captured data in order to grow and scale.
Accesit Lead and Miller Ingram, leading companies in the automobile consultancy and CRM industry, find that their chief experts are overloaded with the need to search for information, store it in disorganized files and repeatedly check results in order to prevent errors.
The implementation of technological solutions to help alleviate that repetitive burden must entail minimal transition work and training to prevent ongoing operations being distorted.
The FOQUM Discovery report identified 9 improvement projects divided into 3 successive phases to minimize the impact of the transition on operations personnel.